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Shipping
Details
Domestic Shipping
Methods & Rates (within USA)
No
international orders accepted (outside USA)
Tracking
Your Avalon Moon Order
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Special |
Please feel free to use our "Shipping Instructions/ Comment" line on the order form to let us know if you have any special shipping requests. Do not use this line to request your order be shipped at a particular time during the day. We do not control your delivery person's schedule. If you need to arrange something, speak with your delivery person. |
| Recycling | Out of respect for our environment recycled materials are used whenever possible in our store, office and shipping room. This includes any paper, 'peanuts', bubble wrap, cartons, etc. |
| Processing & Shipping Times |
Order processing time and shipping time are two different things. Delivery time does not include the time it takes for us to process an order. For example - 'Next Day Air' does not mean your package will arrive the day after you place your order. Time is needed for us to first process your order and then get it to the carrier's office. See our 'Ordering' page for details on order processing times. Call or email us for estimated shipping times. |
| Tracking Deliveries |
Only US Express Mail and UPS
deliveries can be tracked in detail. If you prefer First-class Mail or
Priority Mail for your package and you want a tracking number, add US
Signature Confirmation (below). Signature Confirmation lets you see
when the package was mailed, who signed for it & when, delivery
attempts made, etc. It does not list expected delivery date/ time or
progress during travel. If a tracking number is available for your package, it will be emailed to you once it leaves Avalon Moon. If you would like us to check the tracking status for you, just give us a call. |
| Signing for Deliveries |
To keep our
prices low and to continue to offer free shipping, most orders must be signed for at point of delivery. This
especially includes addresses with an apartment #, a suite #, or where 'deliver to'
and 'ordered by' are different. Express Mail must be signed for and sometimes Priority Mail
& UPS parcels must also be signed for. If you will not be available to sign for your parcel, you
can leave a signed note for your delivery person to leave the parcel in a
specific location. They may leave you a post card informing you of a second delivery attempt date
or where to pick your parcel up. If you do not claim your parcel within a few days it will be
returned to Avalon Moon. If your order needs to be signed for at time of delivery, you will be notified in your shipping confirmation email. |
| Returned Deliveries & Reshipping Fees |
If an order is
returned to Avalon Moon through fault of the customer ("unclaimed",
"undeliverable", "package refused", "no such person/ address",
"insufficient address", etc.),
shipping fees will apply to ALL orders that need to be reshipped. If
the merchandise is returned to stock, the original (and any
additional) shipping costs incurred by Avalon Moon will not be
refunded, plus a restocking fee may also be deducted from your refund. Please contact us before selecting the Reshipping Fee below so the amount can be adjusted to your specific order which may be different than what's currently shown. |
| Shipping Confirmation Emails |
We will email you within 24 hours of your order being shipped to let you know your new items are on their way. If a tracking # is available for your package or if a signature will be required to receive your parcel, it will be included in the email. |
Domestic Shipping
Methods & Rates
*
Free shipping is available
on all orders that subtotal over $19
when items are shipped to an address
inside the United States using 1st Class US Mail. Shipping fees apply to
all other regions, shippers & services. If you would like your US Mail parcel to be signed for at
point of delivery add Signature Confirmation to your cart. This option has
limited tracking abilities.
Do not use with Express Mail or UPS.
The most common US
Mail & UPS rates are listed above. Call or email
us for additional rates. Include in your email
the items you may be interested in so rates can be calculated by weight. Rates
to Alaska, Hawaii, U.S. Possessions and other countries vary
greatly. (Avalon Moon is not accepting international orders at this time.)
Shipping
Carrier
Options
Avalon Moon offers
shipping with US Mail and UPS. We do prefer shipping with US Mail. Their
rates are less expensive as compared to UPS and we & our customers have been
quite impressed with their delivery reliability, speed and service.
Delivery
Reliability
If you have reason to worry about a particular delivery
service, choose an alternate shipping option. Adding Signature Confirmation on
US Mail deliveries is an option to ensure the parcel must be signed for upon
delivery.
Free
Shipping
US Mail
S & H
Rates
When placing an order
on-line, be sure to choose your preferred shipping option on the shopping
cart page.
Orders that subtotal under $19 are
shipped US Mail: Ground unless a different option is selected.
$3.00
Orders that subtotal over $19 are
shipped US Mail: Ground unless a
different option is selected.
Free!
Priority Mail in USA (2 - 3
days**)
$9.00
Express (guaranteed 1 -2 days** to
most areas) in USA.
Includes a tracking number.
$21.00
**
Delivery time is estimated. Only Express Mail
is guaranteed within a certain time frame.
Insurance (see/ order below).
$1.65
Signature Confirmation (see/ order
below). Limited tracking.
$2.10
US Mail
Insurance
Although
it's very rare for a package to be lost in shipping, any order
shipped uninsured via US Mail that is lost in shipping is at the customer's
expense. If you would like your US Mail parcel to be insured add Shipping
Insurance to your cart. This option does not offer a tracking number. Do not use with
Express Mail or UPS.
#999020-i
US Mail Shipping Insurance Price $1.70
US Mail
Signature
Confirmation
UPS
S & H Rates
When shipping UPS (United Parcel
Service) to the
northeastern USA - UPS Ground is usually faster with 1 or 2 days transit time rather than 3
Day or 2nd Day.
Ground for
continental USA.
Includes a tracking number. Fastest in northeastern USA
$13.00
3 Day Select
for continental
USA. Includes a tracking number.
$18.00
2nd Day for
continental
USA. Includes a tracking number.
$25.00
Next Day Air for
continental
USA. Includes a tracking number.
$35.00
Other
Shipping
Rates
International Shipping Methods & Rates
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Avalon Moon is NOT accepting international orders at this time. |
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| Restrictions & Prohibitions |
There are many restrictions and prohibitions on what can be mailed internationally. Select the destination country through one of these US Mail links below to see if the items you'd like to order are permitted through customs. Do not order items that are prohibited or restricted in your country, your order will be cancelled. If you're not sure if certain items are restricted in your country, email us so we can help you. Country names beginning with the letter: A-B C-D E-G H-K L-M N-R S-S T-Z | ||||
| Rates | International shipping rates vary greatly from country to country. It is highly recommended that international customers email us for a shipping quote to a specified country based on the items of interest. | ||||
| Acceptable Forms of Payment |
International credit card orders must be placed with a US issued bank card. All other credit cards are auto-declined. See the Avalon Moon Ordering Page for more information on international payments. | ||||
| Duties & Excise Tax |
International customers will be required to pay duties and excise taxes once your parcel reaches the country's customs office. Since these amounts are unknown to Avalon Moon, contact the country of destination customs office for fees. | ||||
| Save Internationally |
Avalon Moon suggests the following international companies. By shopping
locally you save on shipping fees & times, excise taxes and duty charges,
plus you're supporting your local ecomony. Avalon
Moon is in no way affiliated with these companies and cannot authenticate the
content of their sites. Shop wisely.
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Avalon Moon is NOT accepting international orders at this time. |
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Tracking Your Avalon Moon Order
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Shipping Confirmation |
When you order from us, you'll receive a shipping confirmation email usually within 24 hours of your order leaving Avalon Moon, Inc. But, feel free to contact us at any time to check on the status of your order. |
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Carriers, Tracking #s & Signatures |
Was your order assigned a tracking number? What carrier was it shipped with? Does it have to be signed for? Your shipping confirmation email will give you these details for your parcel when applicable. If you need any assistance, contact us. We'll be happy to help you with any questions, including the status of your order. Our toll-free number is 1-866-747-7389. See our Contact Us page for the best times to reach us. |
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Tracking Your Order |
If you chose a shipping option that offers a
tracking number, you can visit these sites to track your order: US Mail (United States Postal Service): http://www.usps.com/shipping/trackandconfirm.htm UPS (United Parcel Service): http://www.ups.com/WebTracking/track?loc=en_US Or, you can give us a call or email us and we'll happily track it for you. |
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© 2000 - 2008 Avalon
Moon, Inc. All rights reserved. Prices, product
information & availability are subject to change without notice.
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